Overview
- Sagawa announced on July 18 that delivery-notification emails from its Smart Club membership service showed other members' names, email addresses and package invoice numbers to recipients.
- The company says the error came from restoration work on Wednesday, July 15, when staff mistakenly set notification emails to include information belonging to different members.
- About 70,000 Smart Club users are believed to have received or been shown other members' information, and the problem was uncovered after customers contacted Sagawa with concerns.
- Sagawa says it has corrected the notification settings, apologized to users and pledged steps to prevent recurrence, while stressing that delivery addresses and payment card numbers were not part of the leak.
- The exposed fields — names, email addresses and invoice numbers — raise risks of targeted phishing or shipment tracking, and Sagawa has not yet disclosed details on regulatory reports, user remediation or compensation.