Overview
- On December 28 at Birmingham Airport, multiple passengers bound for Verona were charged a £75 gate fee after staff judged their cabin bags oversized, with some travellers reporting distress at the gate.
- A Birmingham couple says their suitcases met Ryanair’s size limits and fit the sizer, claims they have photos to prove it, and reports the airline declined to review the evidence and referred them to ADR.
- Ryanair stated the passengers’ cabin bags exceeded permitted dimensions and said the standard £75 gate baggage fee was correctly applied by Birmingham gate agents.
- A separate traveller on a Malaga flight from Birmingham said she paid for priority and two cabin bags but was charged £75 when her case’s wheels protruded from the sizer, alleging at least 20 passengers were pulled aside.
- Ryanair guidance notes overhead lockers have limited space and bags are checked at the gate, while a reported claim that staff receive incentives to flag bags remains unverified.