Overview
- Netflix, which lost a case in Rome on Friday, was ordered to cut current subscription prices, refund past overcharges and tell customers about their rights.
- The suit by consumer group Movimento Consumatori argued Netflix used clauses that let it change prices without giving valid reasons in the contract, which Italian law forbids.
- The court tallied unlawful hikes at €8 per month for Premium and €4 for Standard, translating to roughly €500 and €250 in refunds for long-term users.
- Netflix has 90 days to comply, publish notices on its site and in national papers, and directly notify users, or it faces a €700 daily fine and possible class action.
- Netflix says it will appeal, and its April 2025 terms that link future hikes to stated causes were deemed compliant, a shift that could influence contracts across Europe.