Overview
- Last week Rogers confirmed it closed six radio stations and cut 230 jobs while reporters and employee posts said the company also quietly terminated front-line telco and tech-support staff.
- Rogers says the affected roles are a "small percentage" of frontline workers and that tier‑1 support remains in-house as it shifts toward digital tools and a mix of vendors.
- Workers, union organizers and Reddit posts describe mass tier‑1 layoffs, managers and tech roles being removed, and training of replacement staff overseas in places like Morocco, India and Indonesia.
- Laid-off employees report severance packages with non-disclosure agreements and a strong fear of retaliation, which has limited on-the-record confirmation of the full scale and destinations of the cuts.
- The moves echo past vendor shifts involving Foundever and Ericsson and could worsen long hold times and prompt regulatory or public scrutiny given Rogers' 2023 pledge to provide Canadian-based customer service.