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Ring Struggles to Correct False Login Alerts as Users Question Security

Ring urges customers to enable two-factor authentication regarding persistent display errors caused by a backend glitch.

Overview

  • Ring denies any unauthorized access to its cameras and attributes misleading login alerts to a backend update that misdated prior device connections as May 28.
  • The glitch caused every device ever linked to Ring accounts to appear as a new login with generic names like “Device name not found.”
  • A TikTok video warning of a mass Ring hack garnered over 3.5 million views and 200,000 reposts, prompting thousands of users to inspect their login histories.
  • User skepticism persists because of Ring’s 2023 FTC settlement over unauthorized employee access and lax security measures.
  • Ring has advised customers to review their authorized devices and enable two-factor authentication but has not given a timeframe for fixing the display issue.