Overview
- Multiple outlets report 1,500–1,800 roles could be eliminated over the next 12–18 months, primarily in call centers across France, the UK, Spain and Germany.
- More than 120 of roughly 1,600 positions in Germany are reportedly at risk within a unit that employs about 22,600 people worldwide, including some 14,000 in telephone customer contact.
- Allianz Partners has not confirmed specific figures and says technological change creates new tasks even as roles heavy on manual processes may be affected.
- The shift is tied to an AI phone assistant demonstrated by management that can theoretically handle hundreds of calls simultaneously in more than 20 languages, automating routine queries and routing complex cases to staff.
- The unit has roughly doubled revenue since 2020 to an expected ~€11 billion in 2025, and industry experts warn a significant share of insurance jobs could be vulnerable to automation.