Overview
- The Reserve Bank of India published final directions on Wednesday, June 24, 2026, and delayed implementation to January 1, 2027 so banks have time to adapt.
- A bona fide victim with gross loss up to ₹50,000 can get 85% of net loss or ₹25,000, whichever is lower, as a one‑time payout during their lifetime.
- The RBI will fund the bulk of small payouts—typically 65%—while the customer’s bank and the beneficiary bank generally pay 10% each with different splits for cross‑border cases.
- Banks must send instant SMS alerts for transactions above ₹500, operate 24x7 multi‑channel complaint lines, record timestamps, and provide a five‑day shadow reversal for credit‑card frauds.
- Formal complaint deadlines are tightened: customers must report to both their bank and the National Cyber Crime Portal within five calendar days and banks must resolve cases in 45 days for domestic frauds and 60 days for cross‑border claims, lifting consumer protection as digital payments and scam risks grow.