Overview
- The Reserve Bank of India proposed compensating customers up to Rs 25,000 per case for losses from small-value fraudulent digital transactions, with final operational details to be set after feedback.
- Three draft guidelines will be issued for consultation on mis-selling, loan-recovery practices and engagement of recovery agents, and limiting customer liability in unauthorised electronic transactions.
- A discussion paper will examine new payment safeguards, including lagged credits and additional authentication for specific users such as senior citizens.
- Officials indicated the relief could apply even where an OTP was shared and may be limited to a once‑in‑a‑lifetime claim, while any liability split or funding mechanism remains under proposal until rules are finalised.
- Alongside the consumer measures, the RBI doubled collateral‑free loans for MSEs to Rs 20 lakh effective April 1, 2026, outlined draft relaxations for certain NBFCs, and left the repo rate unchanged at 5.25% with a neutral stance.