Overview
- Banks would have to refund the full amount and compensate customers for losses when mis-selling is established under the draft directions.
- User interfaces may not deploy deceptive dark patterns, with mandatory user testing and periodic internal audits to detect unfair design.
- Policies must remove incentives that drive push sales, employees and DSAs cannot take third‑party payouts, and outreach requires explicit consent with calls or visits limited to 9 am–6 pm unless authorised.
- Compulsory bundling is prohibited, customers must be free to buy third‑party products from other providers, and purchases cannot be funded from sanctioned loans without explicit consent.
- Public comments are invited through March 4, with final rules proposed to take effect July 1, 2026, applying to commercial banks with specified exclusions such as small finance, payments, regional rural and local area banks.