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Rapido Apologizes After Ghaziabad Rider Allegedly Messaging Passenger Post‑Ride

The company’s apology underscores pressure to strengthen privacy safeguards on bike taxi apps.

Overview

  • Anushka, who posted screenshots Monday, alleged a Rapido rider confirmed he had just dropped her, sent compliments, asked if she lived alone, proposed a meeting, and was then blocked.
  • Rapido called the conduct unacceptable and asked for her registered mobile number and ride ID to investigate on priority and take strict action.
  • The Instagram post drew hundreds of thousands of likes as users questioned how the rider got her number and urged tighter protections for passengers’ contact details.
  • Ride apps can hide phone numbers when calls go through the app, but dialing a personal number can reveal contacts, which is why commenters advised using in‑app calling only.
  • Coverage linked the episode to a recent Bengaluru molestation case involving a Rapido rider, with the company saying it disbarred the accused, fueling calls for stronger vetting, faster suspensions, and closer work with police.