Overview
- Tenants reported loud scratching in bedroom walls beginning in April and an inspector confirmed raccoons after repeated complaints to property manager Kenney & Everest.
- An exterminator sprayed a repellent but the animals remained inside the exterior wall for roughly two months until the mother chewed through into the bedroom.
- Animal Care and Control told reporters that officers will not remove animals from walls unless there is an urgent danger, leaving remediation responsibility largely to landlords or pest contractors.
- In mid-June an exterminator opened the wall to remove the family, the mother raccoon died after falling and becoming trapped, and the baby raccoons were removed and reportedly taken to Golden Gate Park.
- The property manager provided about $4,600 to the tenants for reduced rent and moving costs and tenant-rights attorneys say the episode underscores landlord obligations to ensure safe, quiet, and habitable living conditions.