Overview
- If approved, the sum will be distributed by a court‑approved administrator, with payments expected by the end of 2026.
- The class action, filed by Echo Law, covers Qantas flights cancelled between January 1, 2020 and November 1, 2022 and alleged breaches of refund obligations and misleading conduct.
- Under the agreement Qantas makes no admission of liability, and eligible customers can seek compensation in addition to existing refund rights after receiving direct notices.
- Qantas had previously provisioned about A$55 million for the case, with the higher settlement to be recognized outside underlying earnings in the second half of FY26.
- Echo Law has indicated it is considering similar claims for Jetstar tickets cancelled during the pandemic.