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Qantas Data on 5.7 Million Customers Posted Online After July Breach

Authorities warn of phishing risks after hackers posted data stolen via a third‑party contact system.

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SYDNEY, AUSTRALIA - FEBRUARY 22: A Qantas plane takes off from Sydney International Airport on February 22, 2024 in Sydney, Australia. Qantas has demonstrated a significant financial turnaround, reporting a record $2.47 billion profit for the 2022-23 fiscal year, marking a stark change from the previous year's $1.86 billion loss. The airline's strong performance was attributed to robust travel demand and high ticket prices, with domestic earnings before interest and taxes (EBIT) jumping to 18.2%, representing a 50% increase in profit margins over the past six years. The company's return on invested capital also increased to 103.6%, reflecting its improved financial position and operational performance. (Photo by Jenny Evans/Getty Images)
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Overview

  • Hacker collective Scattered LAPSUS$ Hunters published the dataset on dark‑web sites after a ransom deadline passed.
  • Qantas says most exposed records contain names, email addresses and Frequent Flyer details, with smaller subsets including addresses, dates of birth, phone numbers, gender and meal preferences, and no financial or passport data.
  • Investigations point to social‑engineering of a Salesforce‑linked contact centre as the entry point rather than a direct exploit of Qantas systems.
  • Qantas has an ongoing NSW Supreme Court injunction, is working with the Australian Cyber Security Centre and Federal Police, and is providing a 24/7 support line with identity‑protection services.
  • Government ministers urged people not to access the leaked files as experts flagged a likely surge in targeted scams, while Maurice Blackburn lodged a privacy complaint and some New Zealand customers were also affected.