Overview
- Company officials said 107 current and former agents defrauded about 500 customers from 1991 to 2025 through fictitious or high‑risk investments and unpaid personal loans.
- Roughly ¥2.3 billion of the approximately ¥3.1 billion taken has not been returned to customers.
- CEO Hiroshi Mabara apologized at a Tokyo news conference and said he will step down on February 1, moving into an adviser role.
- Executives acknowledged a commission‑heavy pay structure contributed to the misconduct and pledged a fundamental overhaul of the remuneration system.
- Prudential said it will impose disciplinary measures and may report cases to police, while the scope and timetable of compensation are still being determined.