Overview
- Profeco said on-site checks found no physical ticket sales at inspected locations and opened a dedicated complaints channel at conciertos@profeco.gob.mx.
- Ticketmaster reported about 2.1 million users for 136,400 available seats and over 1.1 million in the virtual queue, denying dynamic pricing and saying no physical tickets were issued.
- Authorities said resale platforms StubHub and Viagogo will be sanctioned for abusive practices and are being formally notified through their registered presences in Mexico.
- The agency is drafting mandatory guidelines requiring venue maps and exact prices at least 24 hours before sales and clear disclosure of the full ticket cost including fees.
- President Claudia Sheinbaum said she sent a diplomatic letter to South Korea to explore additional BTS dates or other access options and discussed possibilities with OCESA.