Overview
- This weekend Profeco published concrete air‑passenger guidance that sets minimum compensations for delays and cancellations, including the option of a full refund plus at least 25% indemnity for delays over four hours or airline‑caused cancellations.
- The agency reactivated the Buró Comercial and promoted the Registro Público de Contratos de Adhesión so buyers can check an agency’s complaint history and confirm that travel contracts are legally registered before paying for packages.
- Profeco launched and pushed its consumer tools — the online 'Quién es Quién en los Precios' price‑searcher and the 'Profeco en tu Bolsillo' mobile app — to help households compare snack and retail prices and avoid overspending during the tournament.
- Officials urged practical steps to prevent fraud: use only secure websites (https and padlock), verify vendor domiciles and phone numbers, demand contracts and receipts, avoid payments that redirect to social profiles and keep screenshots for complaints.
- The agency opened dedicated complaint channels for World Cup issues including denunciasmundial@profeco.gob.mx, Concilianet and the Teléfono del Consumidor, and will staff airport and stadium modules to assist travelers and foreign visitors.