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Prime Video Outage Interrupts Heat–Hornets Play-In Overtime as Amazon Blames Truck Hardware Defect

The failure raises questions about the streamer’s reliability in its first season of a $76 billion, 11-year NBA deal.

Overview

  • Prime Video’s stream of the Charlotte HornetsMiami Heat play-in game cut out during overtime Wednesday, leaving viewers without the live finish.
  • The interruption started with 48.1 seconds left in OT and erased 22.1 seconds of game time, including LaMelo Ball’s go-ahead basket to 125–120, according to the Associated Press.
  • Amazon said a hardware defect in its transmission truck caused the outage and said it has opened a thorough internal investigation.
  • The broadcast showed a “Technical difficulties” message as analyst Stan Van Gundy was speaking, and LeBron James posted his disbelief on X.
  • The Hornets won 127–126, and the error hit during Prime Video’s first year carrying all six play-in games under an 11-year deal valued at about $76 billion.