Overview
- During Tuesday’s Eastern Conference play‑in game in Charlotte, Prime Video’s stream cut out with 48.1 seconds left in overtime and stayed down for about 1 minute 47 seconds, returning with 26 seconds remaining.
- Viewers saw a “Technical Difficulties” slate and missed roughly 22.1 seconds of action, including a Hornets possession that ended with a LaMelo Ball layup for a 125–120 lead; Charlotte won 127–126.
- Amazon restored the feed during the game and later said a hardware failure in its production truck caused the outage, adding that it has opened an internal review.
- The blackout drew immediate backlash on social media, including a post from LeBron James, and viewers also reported audio running ahead of video and a graphic that showed Miami with a timeout it did not have.
- The failure came during Prime Video’s first NBA postseason broadcast under the league’s new long‑term rights deal, with the service holding exclusive play‑in games and upcoming playoff windows that heighten pressure to fix reliability issues.