Police Warn of Rogers iPad Return Scam Costing Customers About $2,350

Overview

• Scammers pose as Rogers staff, guide targets through a sign-up in the Rogers app, and have a real iPad shipped to the home.
• After delivery, the caller provides a prepaid label that sends the return to an address they control rather than a Rogers centre.
• The device never reaches Rogers, leaving the customer billed for a financed tablet around $2,350 plus a data plan near $120 a month.
• Toronto police describe the fraud as sophisticated and say reports are rising, with similar tactics in circulation since 2022.
• Rogers has restated its rule to return devices only through official channels, yet documented victims received small credits rather than full reimbursement.