Overview
- Plaza Premium Group appointed Eric Pateman to lead its North American arm, tasking him with regional performance, commercial growth, partner relations, and day‑to‑day delivery across Canada, the United States, Mexico, and the Caribbean.
- His mandate centers on scaling airport lounges and related services, which are the non‑flight amenities that generate revenue through guest access, food, showers, and concierge support.
- Pateman previously served as Chief Experience Officer at Vancouver International Airport, where he led commercial and guest experience strategy as YVR earned Skytrax’s top North America ranking in 2024 and 2025 and placed in the global top 15.
- He also brings two decades of entrepreneurship and advisory work, including founding Sea to Sky Seasonings, ESP Culinary Consulting, and Edible Canada, experience PPG says will support brand development and experience‑led growth.
- The Moodie Davitt Report introduced Airport Hospitality World and said its long‑running FAB conference will join that platform from 2026, highlighting rising industry focus on lounges, airport hotels, meet‑and‑greet services, and other passenger amenities.