Overview
- Reporters describe a method where callers give a PSN username and one purchase detail to support, which leads agents to reset the account email and shut off two-factor authentication.
- PlayStation podcaster Colin Moriarty said his account fell to this tactic despite a strong password and 2FA, and he regained access only after contacts at Sony helped him when support projected a weeks-long wait.
- Outlets say many accounts have been hit in recent days using the same approach, echoing a case flagged in 2025 by journalist Nicolas Lellouche.
- Sony has not issued a public comment on the reports at the time of the latest coverage.
- Journalists urge players to limit exposed clues by keeping sign-in emails private, avoiding transaction screenshots, removing saved payment cards, and reviewing what shows up in shared videos and posts.