Overview
- Merlin is limiting Ride Access Pass eligibility in a half-term trial to select Nimbus symbols such as ‘Difficulty Standing’, ‘Level Access’ and ‘Urgent Toilet Needs’, excluding ‘Difficulty with Crowds’.
- Company leaders say guests reported the existing RAP process was not working, citing longer waits and operational strain as reasons for the pilot.
- More than 10,000 people have signed a petition opposing the change, with campaigners calling it discriminatory toward autistic and ADHD visitors.
- Autism West Midlands says priority access is an essential adjustment for many autistic people due to anxiety, sensory overload and unpredictable waits.
- Merlin outlines mitigations including Sensory Rooms, Quiet places, Essential Companion tickets and plans for a digital app and availability calendar, while some families report cancelling passes or planning to visit other parks.