Overview
- Yango topped the ranking at 4.25, followed by Cabify at 3.25, with inDrive at 2.5, Uber at 1.25 and DiDi at 1.0 identified as higher‑risk platforms.
- Three of the five apps—DiDi, Yango and inDrive—lack legal domicile in Peru, routing disputes to courts abroad such as the Netherlands or Cyprus.
- Uber and DiDi do not display a visible complaints book, and all evaluated platforms use terms that limit liability or shift responsibility to users.
- Ipsos conducted 70 mystery‑rider trips in Lima, finding a 23% cancellation rate, only 18% of vehicles showing SOAT visibly, 50% recovery of forgotten items and 33% of drivers requesting extra payments for returns.
- ASPEC and the Observatorio urge national rules requiring local incorporation and representation, authorized providers, stronger sanctions including blocking or suspension, a 10‑year vehicle age limit and special attention to unregulated motorcycle passenger services.