Overview
- Problems began on Oct. 16 in the early evening, blocking logins and some payments for users in Germany, Austria and the United States.
- Outage tracker allestörungen.de showed more than 6,000 reports before 18:00, while Netzwelt cited about 40,000 login complaints.
- Affected users encountered an in‑app notice stating, "Bei uns ist ein Problem aufgetreten. Versuchen Sie es in Kürze erneut."
- Some business users reported being unable to access accounts or create shipping labels, and calls to PayPal’s hotline faced long waits.
- Login access started returning for some users around 18:45, and tracker reports largely subsided by about 20:30.