Overview
- A resort‑wide air‑conditioning failure that began on Thursday, June 18 left guest rooms, the grand timber lobby, and two table‑service restaurants without reliable cooling over multiple days.
- By June 20–21 engineers had restored systems in parts of the property, notably Copper Creek/DVC and some guest wings, but the main lodge remains warm because its heavy wood and stone structure is radiating stored heat.
- Whispering Canyon Cafe and Storybook Dining at Artist Point were removed from the reservation system and stayed closed for the weekend while large common spaces slowly cooled.
- Disney moved and rebooked many guests to other on‑site hotels, provided box fans, water and concessions, and in numerous cases offered refunds or comped nights according to guest reports.
- The company has not released a confirmed technical cause, crews continue staged repairs, and arriving guests are advised to check the My Disney Experience app or contact Guest Services for room options and updates.