Overview
- Ellen Jones says her group was refused entry to the Lizard Point entertainment venue on their last night after she complained about a security guard.
- The trip had included a brief search for a teenage niece who was later found, during which a guard told the family to call the police.
- Parkdean Resorts says staff restricted the family because of inappropriate behaviour toward employees under a zero-tolerance policy.
- Jones has filed a formal complaint and asked the park to review CCTV to verify the family’s conduct, with no response reported yet.
- The dispute spotlights how guest complaints can collide with staff-safety rules at big UK holiday parks such as those run by Parkdean.