Overview
- Connectivity problems began around 1 a.m. on February 18, cutting both voice and data services for an estimated 100,000 small and medium-sized enterprises.
- Movistar acknowledged the issue on its official X account, citing an incident affecting Movistar Empresas and confirming that technical teams are working to restore service as quickly as possible.
- The operator said it will do everything possible to normalize service and reported a reduction in incidents through the morning as recovery progresses.
- The disruption spans fixed and mobile lines, including fiber and mobile data, and may also block customers from reaching affected businesses by phone or online.
- User reports point to nationwide impact beyond business accounts, and the company indicated the fix requires a global network repair rather than individual customer adjustments.