Overview
- Jo Gray went into early, high‑risk labour on February 21 at the John Radcliffe Hospital Women’s Centre in Oxford.
- The couple report that a replacement midwife panicked and twice left the room, leaving them alone for roughly 10–15 minutes.
- Matt Gray, a former ambulance technician, delivered daughter Cleo and removed an umbilical cord from her neck before staff returned.
- The parents have filed formal complaints with Oxford University Hospitals and the Care Quality Commission after staff initially offered no apology.
- OUH says it is very sorry and has begun a full investigation, with findings to be shared with the family, as the unit is also under a national maternity review.