Overview
- An email sent Feb. 10 by ticket sales director Jason Hickman asked season-ticket holders to follow basic hygiene and, if they had body odor, to shower before attending.
- The team issued a public apology on social media on Feb. 12, calling the message an overstep and using hockey metaphors to acknowledge the misjudgment.
- Hickman said he acted after repeated reports about unpleasant smells from nearby spectators, citing complaints such as “cat pee” and “bad breath.”
- The memo, which also urged use of hand-sanitizer, covering coughs and staying home when unwell, spread widely online and drew a mix of mockery and support.
- No enforcement steps or fan-policy changes have been reported, and the struggling OHL club remains last in the standings.