Overview
- As of Tuesday morning, the telco said about 40,000 customers may still be experiencing issues.
- At the peak on Monday, about 120,000 users saw “No Service” or “SOS,” with ABC earlier estimating up to 220,000 initially affected.
- Optus advised customers to restart their phones, which it says restored service for most users.
- Emergency calls to Triple Zero (000) remain available, and the company has not yet confirmed the root cause.
- Chief technology officer Tony Baird will depart after a transition period, with Sri Amirthalingam appointed as his successor.