Overview
- More than 90,000 customers in Brisbane and parts of Queensland were affected after connections began dropping from about 4am Wednesday.
- Optus told customers services would be restored by 4pm and later said they were fully back, yet many reported remaining offline into Thursday morning.
- The outage stopped some NBN-connected home phones from calling 000, though mobile services, including emergency calls via mobile, continued to operate.
- Optus advised that voice-over-internet calls may fail on older modems without 4G or 5G backup and urged customers to power-cycle equipment if reconnection did not occur automatically.
- Frustrated users reported long waits for support as the Queensland government monitored the situation, which adds pressure following earlier Optus outages linked to emergency-call failures.