Overview
- Optus told senators a worst‑case 470,000 Samsung devices on its network may be unable to dial 000, with ACMA noting most are likely fixable through software updates.
- ACMA reported TPG has blocked 7,152 affected phones, and Telstra has identified 114,527 customers needing updates, including 4,158 devices that cannot be upgraded and will be blocked by January.
- TPG disclosed a Sydney customer died after their Samsung handset could not reach emergency services despite the network being operational.
- Testing indicates some older Samsung models fail to connect to Vodafone for Triple Zero calls when other networks are unavailable following the 3G shutdown.
- ACMA said it is investigating two alleged breaches and has requested information from Samsung and TPG under rules that require telcos to notify users and block noncompliant devices.