Overview
- OpenAI began rolling out the feature Wednesday as a research preview for ChatGPT Business, Enterprise, Edu, and Teachers plans, with credit-based pricing slated after May 6.
- Agents run in the cloud to keep working when users are offline, write and execute code using Codex, connect to tools like Slack and CRMs, maintain memory, and respond on a schedule or in real time.
- Administrators can restrict data and tools, require human sign‑off for sensitive steps, and monitor activity through a Compliance API with safeguards against prompt‑injection and misleading content.
- Early users include OpenAI’s sales team and companies such as Rippling, SoftBank Corp., Better Mortgage, BBVA, and Hibob, using agents for lead follow‑up, month‑end close tasks, and routing product feedback.
- Workspace agents evolve Custom GPTs into shared, long‑running assistants, with templates and a testing environment available now and more triggers, dashboards, and integrations planned.