Overview
- Jüsto says orders confirmed before Dec. 15 will be delivered when operationally possible, with partial or full refunds for items it cannot supply.
- The website and app will remain visible for information only and will no longer accept new purchases.
- Valid refund requests from pre-closure orders will continue to be processed, and users can access invoices and purchase histories for a limited period via the app or support channels.
- Balances in Justo Wallet are no longer valid, stored payment methods are being disabled, and personal data will be handled and deleted in line with privacy rules.
- The company directs customers to its FAQ and support, and consumers are advised to keep receipts and, if needed, seek assistance from Profeco as the exit highlights pressure from larger rivals in Mexico.