OnePlus Offers Vouchers Instead of EU Warranty Repairs, Users Say

Overview

• Reports published Monday say multiple EU owners were denied statutory two‑year repairs or replacements and were offered store vouchers in place of warranty remedies.
• Affected customers say the vouchers are often unusable because OnePlus’ European web stores show many accessories out of stock and the checkout blocks voucher use on discounted items.
• Several public Reddit posts documenting specific cases—including defective earbuds and a fast charger—have been aggregated by tech outlets and shared widely online.
• Some buyers have filed complaints with the European Consumer Centre over what they describe as deceptive trade practices and breach of warranty terms.
• Observers link the service shift to OnePlus’s recent moves toward OPPO, the OxygenOS/Realme UI consolidation, and staff changes, raising the possibility of a gradual wind‑down of European operations and potential regulatory scrutiny.