Overview
- A KFF tracking poll, published Wednesday, found 32% of U.S. adults used AI chatbots for health information in the past year.
- Zocdoc's February survey reported that 23% of patients have hidden their AI use and another 24% would, most often to avoid feeling judged.
- Rock Health's December survey showed most users relied on general chatbots like ChatGPT rather than provider or insurer bots, with ChatGPT at 23% and Google's Gemini at 15% among AI seekers.
- Clinicians in the same Zocdoc report said 83% had to correct AI-generated errors, and 63% said this added time to appointments.
- KFF found 41% of AI users uploaded personal medical data to get tailored answers even as 77% of adults voiced concern about the privacy of such information.