Overview
- The Defensor del Pueblo, which presented its 2025 Annual Report to Congress on Tuesday, counted 38,144 citizen complaints, up 3,742 from 2024.
- Most cases targeted the justice system, social security, jobs and migration procedures, education, and healthcare, with long medical and dependency waiting lists a recurring trigger.
- Madrid generated 8,031 files, or 24% of the total, driven by hospital delays, opaque housing allocations in the Plan VIVE program, and backlogs at SEPE and Social Security offices.
- Castilla-La Mancha accounted for 1,896 complaints, equal to 5.2% of the total, with Toledo the only province there to post a year-over-year decline.
- Oversight actions included recommendations to several town halls over misleading or unequal access to municipal information and an ongoing probe into habitability at Madrid’s migrant detention center after repeated insect infestations.