Overview
- GoCardless now processes all Direct Debit transactions for Octopus Energy customers following the completed migration.
- Octopus reports self-initiated refunds now reach bank accounts in one to two days, faster than other major suppliers.
- Roughly 70% of refunds are handled through the Octopus app, with about 30,000 processed each week.
- The new payments platform reduces delays and repetitive admin, allowing staff to focus on complex customer support.
- Octopus has committed to pass Autumn Budget policy cost reductions to customers from April 1, 2026.