Overview
- The offer applies to new and existing customers on 24-month plans and to Flex tariffs taken out directly with O2 online, in shops or via the hotline.
- Customers may cancel within the first 30 days without giving a reason, with refunds covering the paid base fee and the connection charge.
- Contracts arranged through third-party retailers and combined MyHandy device agreements are excluded, and O2 plans to host cancellation via a dedicated online page in February.
- O2 cites research indicating network quality outweighs getting a new smartphone for a majority of respondents, encouraging trials where people live, work and commute.
- The company markets the policy as a first in Germany and points to continued rollout, claiming about 29,000 sites and roughly 99% 5G population coverage.