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4w ago

NYC Heating Complaints Hit Record as Council Presses Mamdani on Response

City agencies describe round-the-clock teams with ongoing repairs during a cold snap that exposed years of deferred maintenance.

Ice covers the Hudson River along the Manhattan shoreline on Jan. 30, 2026.
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Overview

  • Nearly 80,000 heat and hot-water complaints were filed to 311 in January, the highest monthly total on record, according to HPD.
  • More than 215,000 complaints have been logged since Oct. 1, surpassing the comparable period last winter, city data show.
  • Tenants in private buildings and NYCHA developments report days or weeks without service, including fresh outages at Amsterdam Addition reported Thursday.
  • HPD says it has shifted inspector schedules and closed over 12,000 heat complaints in two weeks, while NYCHA cites a 24/7 heat desk, added after-hours teams, and a repair backlog estimated at $78–$80 billion.
  • City Hall says the Mayor’s Office to Protect Tenants is reviewing the Housing Maintenance Code as Mamdani faces City Council scrutiny and officials report 17 recent outdoor deaths, with 13 believed hypothermia-related pending medical examiner determinations.