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Nintendo Reportedly Issuing Refunds for Xenoblade Chronicles X Switch 2 Upgrade After Visual Complaints

Player reports center on degraded handheld visuals despite a marketing pitch of higher resolution and smoother performance.

Overview

  • Multiple players say Nintendo chat support granted quick refunds after they reported the paid upgrade made the game look worse.
  • The $4.99 patch was sold as enabling up to 4K at up to 60fps on TV and 1080p at up to 60fps in handheld mode.
  • Criticism focuses on apparent AI upscaling, artifacting, shimmering, and “crunchy” detail that stand out most on the handheld screen.
  • Community side‑by‑side comparisons on Reddit and YouTube argue the upgrade can look worse than the earlier Switch port or even the Wii U version.
  • Reviewers note the game remains strong overall and say docked play often looks good, but several outlets advise handheld players to hold off for now.