Overview
- TV GPs Dr Ellie Cannon and Dr Suraj Kukadia are urging people with non-urgent issues to submit secure triage forms via GP websites or the NHS App instead of calling at 8am.
- Practices usually reply to online submissions within one working day, using the information to decide whether care should be by phone, video or face to face.
- Bay Medical Group in Lancashire reports morning call waits fell from 75 minutes to 29 minutes after adopting GP online forms and the NHS App, with staff running IT clinics to help patients get started.
- The NHS App is available to users aged 13 and over registered with a GP in England or the Isle of Man, offering access to medical records, repeat prescriptions and appointment management with optional notifications.
- NHS 111 continues to provide 24/7 non-urgent advice, with the online service in England for people aged five and over and restrictions such as not issuing fit notes or booking appointments in other parts of the NHS.