Overview
- The shop says it received two separate Amazon‑fulfilled orders for an AMD Ryzen 5 9600X with the processor missing, and the co‑owner recorded both unboxings and captured security‑camera footage of the opened packages.
- The orders came from a third‑party seller called The Tech Group with fulfillment by Amazon, and none of the published reports include a response from Amazon or the seller.
- After filing a refund for the first empty box the store reordered the CPU and received a second empty retail box within 72 hours, which the shop says helped it secure refunds both times.
- The store relies on Amazon Business Prime for most of its stock, about $10,000 a month, and says the repeated incidents leave it worried about supply disruption and potential account scrutiny.
- Reporters place this case in a wider pattern of missing or wrong items from marketplace sellers and advise buying from trusted sellers or manufacturers and recording unboxings as proof for disputes.