New Relic Launches No-Code Agentic Platform for AI Observability, Adds OpenTelemetry Support

Overview

• The New Relic Agentic Platform is available now in preview as part of the Intelligent Observability Platform.
• Capabilities include a drag-and-drop builder, pre-built agents, a dynamic runtime, unified orchestration, MCP-based tool access, fine-grained RBAC with audit logging, and a built-in evaluation engine.
• New Relic’s APM agents now support OpenTelemetry, letting customers route OTel data alongside other telemetry to reduce fragmentation.
• Company leaders say the offering targets observability outcomes rather than general-purpose agent control and is designed to interoperate with external agent platforms and partner tools.
• The launch lands as enterprise agent platforms accelerate, with Salesforce and OpenAI introducing their own frameworks and analysts highlighting governance as critical for adoption.