Overview
- With more than seven million members using its app, coverage Saturday reiterated that new Nationwide accounts can take up to five working days to appear online.
- The society says customers should call 03457 302011 or visit a branch with ID if a new account still is not visible after five working days.
- The customer whose query prompted the exchange later confirmed the FlexAccount showed up the next day, pointing to routine processing time rather than a fault.
- Nationwide says it aims to make a Fairer Share payment again in 2026, though any payout depends on financial performance and Board approval, with details due on 21 May.
- The mutual paid £100 to eligible members in each of the past three years, and last year required a qualifying current account plus either qualifying savings or a mortgage and specific activity between January and March.