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Nationwide Cashier Who Targeted Vulnerable Customers Jailed for 16 Months

The judge framed the case as a serious breach of trust requiring a deterrent sentence.

Overview

  • Kelly Kershaw, 54, was jailed for 16 months at Caernarfon Crown Court on Friday after admitting five counts of fraud.
  • The court found she stole £8,605 over 11 months by forging signatures or using customers’ cards to make cash withdrawals and keeping the money.
  • Victims included five elderly or vulnerable people, among them an 85-year-old stroke survivor who lost £6,300 and a 49-year-old man with learning difficulties who lost £1,400.
  • Colleagues raised the alarm after noticing her lavish holidays on social media, prompting a Nationwide investigation in October 2024 and a November 2024 interview in which she confessed.
  • Nationwide reimbursed customers £12,630 and a proceeds of crime hearing later this year will seek recovery for the building society.