Overview
- Allwyn took the National Lottery’s website and apps offline from late Saturday through Sunday for a planned digital upgrade and migration.
- Hundreds of users reported problems on Monday morning, with Downdetector showing a spike of nearly 300 outage reports around 7:30am.
- The National Lottery acknowledged a geo-location issue was incorrectly blocking some players and said it was working to resolve it as a priority.
- Draws continued as scheduled, with online winners to be notified by email and results available via retail outlets and the official YouTube channel.
- The upgrade adds a new payment screen and stronger player-protection tools, including mandatory deposit and spend limits for new customers, 60‑minute auto‑logout with a 10‑minute cooling‑off period, and 20‑minute reality checks for instant games; one £1m winner was made Saturday and the main Lotto jackpot rolls over to an estimated £5m.