Overview
- The corporation will start a permanent service-reform drive on May 1 across Maharashtra to win back trust and lift ridership after growth stalled despite more buses.
- Frontline rules require clean buses before each trip, crews in uniform with name badges, platform reporting 15 minutes before departure, and a brief on the route, halts and seat status before leaving.
- MSRTC created an oversight chain with nodal officers at depot, divisional and regional levels, with daily tracking and monthly reviews led by top management.
- Passengers will get faster fixes during disruptions through immediate refunds on cancellations and quick alternate travel when buses break down.
- A digital push promotes cashless tickets via NCMC smart cards and online booking through the app and website, while conductors will call reserved passengers who do not show and advise on luggage care and onboard rules.