Overview
- Motability, which leases cars to disabled people, paused its Drive Smart tracking program on Thursday after weeks of customer complaints about the app and how it was enforced.
- The company said it will start taking people off the system on Friday, May 22, unless they tell Motability by May 21 that they want to keep using it.
- Users who do nothing will be removed, can take the in‑car device out, should redeem any rewards before May 22, and will have their trip data kept under Motability’s privacy policy.
- Drive Smart places a small device in the car and uses an app to score speed and braking each week as green, amber, or red, with reports saying four red weeks in a year could lead to removal from the lease.
- Motability says the tool was meant to cut crashes and hold down insurance costs, and it will now consult users through a new Headlight Community group after a rollout that had been mandatory for under‑30s and first‑time leaseholders and drew a petition topping 57,000 signatures.