Overview
- A YouGov survey for dpa conducted Dec. 15–17 of 2,060 adults found a majority views preset tip options negatively, with more than one in five now tipping less and only 6% tipping more.
- Nearly 30% of respondents said they have not encountered the on-screen prompts, indicating uneven rollout across venues.
- Industry group Dehoga says the presets help guests tip without cash in a card-first era and stresses that declining to add a tip remains a voluntary choice on the terminal.
- The NGG union warns guests may be unsure whether digital tips reach staff and reports workers saying employers cite tips to hold back higher collectively bargained wages.
- Touchscreen tipping grew in Germany with the shift to cashless payments during the pandemic and borrows from U.S. systems where prominent high-percentage buttons can nudge behavior, as a viral no-tip Facebook post has now intensified the public debate.